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When buying a server we understand that our clients want the best performance available. To accomplish this, when sourcing parts for our custom built servers, we use only the highest spec hardware available to us. All of our hardware is from respectable brands; please note that we do not use cheap desktop components in our server setups which could cause instability!
Currently, the minimum server spec we host on is as follows:
We are hosted on a fully redundant Cisco routed BGP network with multiple upstream providers and extensive peering at LINX and AMS-IX. We currently maintain in excess of 15Gbit of usable connectivity with multiple providers. All aspects of the network are fully monitored by our NOC. In the event of a DDOS attack, we are usually able to fully mitigate the malicious traffic at our network core, long before the traffic reaches the customer server.
The PlugPayPlay team constantly monitors our network to ensure optimum performance and an enjoyable user experience. We maintain a peek performance rule meaning we do not load the CPU of our servers to more than 70% of their capacity. We find maintaining this percentage allows for any CPU spiking and other such occurrences to take place without affecting individual services on that server.
We understand that problems may happen at unpredictable and odd hours of the day. This is why we have support staff in different time zones to help you out at every step of the way.
All invoices will be generated seven days prior to the renewal date of your service - with a reminder sent to you one day before the due date. We accept a variety of payment methods including: PayPal, Debit Card, Credit Card, Google and Bank Transfer. Unfortunately, we do not accept cheque.
If a cheap and reliable server is not enough, we offer a complimentary 24-slot Mumble server together with your game server.
Grouppay allows multiple people to contribute to the total cost of a hosting invoice. It’s a good way to reassure each contributor that the money they are sending is actually going towards paying for the shared service. It also means there is no need to feel uncomfortable collecting money from your friends as GroupPay does it for you!
Once payment has been processed, our automated system instantly creates your server. Within minutes you will receive a confirmation email containing those vital log-in details which allow for immediate gaming!
With all our services, we offer a free phpMyAdmin account so that you may setup a MySQL database –need we say more!